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Welcome to Clix Family Hospitals

We're excited to meet you and your pet. Here's everything you need to know to make your first visit smooth and stress-free.

What to Expect at Your First Visit

Your pet's first visit is all about getting to know each other. Here's a step-by-step walkthrough so there are no surprises.

1

Arrival & Check-In

Arrive 15 minutes early to complete paperwork. Our front desk team will greet you and get you settled in a comfortable exam room. Separate waiting areas for cats and dogs.

2

Comprehensive Exam

Your veterinarian will perform a nose-to-tail physical exam, check vital signs, and assess your pet's overall health. This typically takes 20-30 minutes.

3

Discussion & Questions

We'll discuss findings, answer all your questions, and talk about nutrition, behavior, preventive care, and any concerns you have. No question is too small.

4

Next Steps & Plan

Together, we'll create a personalized care plan for your pet. We'll schedule any follow-ups, set up vaccinations, and get you access to our Pet Health Portal.

Save Time — Fill Out Forms Online

Complete your new client registration and medical history forms before your visit. This lets us focus more time on what matters most — your pet.

Forms You'll Need

  • New Client Registration

    Owner contact info, emergency contacts, and pet basics

  • Medical History

    Previous vet info, vaccination records, surgeries, and medications

What to Bring

Having these items ready will help us provide the best care from day one.

Flexible Payment Options

We believe cost should never be a barrier to great care. We offer multiple ways to pay.

All Major Cards

Visa, Mastercard, Amex, and Discover accepted

CareCredit

0% interest financing plans available for qualifying purchases

Scratchpay

Simple, friendly payment plans with instant approval

Pet Insurance

We accept all major pet insurance providers

Coming Soon for You

Your Pet's Health — All in One Place

After your first visit, you'll get access to our Pet Health Portal where you can view records, request refills, check vaccination status, and message our team.

Frequently Asked Questions

Everything you need to know about your first visit.

Please bring any previous medical records, a list of current medications and supplements, your pet's vaccination history, and a stool sample if possible. For cats, please bring a secure carrier. For dogs, a leash is required.
We recommend arriving 15 minutes before your scheduled appointment to complete any remaining paperwork. If you've already filled out our online registration forms, 5-10 minutes early is perfect.
First visits usually last 45-60 minutes. This gives our veterinarians time to perform a thorough examination, review your pet's history, discuss any concerns, and create a personalized care plan.
Yes! We accept all major pet insurance plans. We'll provide you with a detailed invoice that you can submit directly to your insurance provider for reimbursement. Visit our payment options page for more details.
Absolutely. We encourage pet parents to be present during examinations. As a Fear Free Certified practice, we believe your presence helps reduce your pet's anxiety and makes the experience better for everyone.
Our entire team is Fear Free Certified, meaning we're trained in low-stress handling techniques. We use calming pheromones, gentle restraint methods, and can discuss anti-anxiety medications for future visits if needed. Let us know about any behavioral concerns when you book.

Ready to Join the Clix Family?

Book your first appointment today and experience the difference of Fear Free, AAHA-accredited veterinary care.